Refund Policy
Clear guidelines for refund requests and procedures at asquentoriva
Last Updated: January 2025Our Commitment to Customer Satisfaction
At asquentoriva, we understand that circumstances change and sometimes a refund becomes necessary. This comprehensive policy outlines our refund procedures, eligibility criteria, and the steps we take to ensure fair treatment for all our clients. We've designed these guidelines to be transparent and straightforward, helping you understand exactly what to expect when requesting a refund for our business presentation services.
Service-Based Refunds
Refunds for consultation services, presentation design work, and training programs are evaluated based on completion status and client satisfaction. We consider factors such as project timeline, deliverables provided, and specific circumstances surrounding the refund request.
Digital Product Returns
Templates, digital resources, and online course materials may be eligible for refunds within specific timeframes. We assess these requests considering usage patterns, download history, and the nature of the digital content accessed.
Subscription Cancellations
Monthly and annual subscription services can be cancelled with appropriate notice. Refund eligibility depends on billing cycle completion, service usage, and the terms specified in your particular subscription agreement.
Refund Process Timeline
Initial Request Submission
Submit your refund request through our contact form or email, including order details, reason for refund, and any supporting documentation. We acknowledge all requests within 24 hours during business days.
Review and Assessment
Our team reviews your request against our refund criteria, examining service delivery, contract terms, and specific circumstances. This evaluation typically takes 3-5 business days to complete thoroughly.
Decision Communication
We notify you of our decision via email, providing detailed reasoning and next steps. If approved, we initiate the refund process immediately and provide tracking information for your records.
Payment Processing
Approved refunds are processed back to your original payment method within 5-10 business days. Bank processing times may vary, and we provide confirmation once the refund has been successfully transmitted.
Common Refund Scenarios
Service Dissatisfaction
If our services don't meet your expectations or requirements, we work with you to find a solution. This might include revisions, additional consultations, or in some cases, a partial or full refund depending on the situation and services already provided.
Technical Issues
When technical problems prevent you from accessing purchased digital content or services, we prioritize resolving the issue first. If we can't provide a satisfactory technical solution within a reasonable timeframe, we'll process a full refund.
Billing Errors
Incorrect charges, duplicate billing, or unauthorized transactions are handled immediately. We investigate billing discrepancies promptly and issue corrective refunds typically within 3-5 business days of verification.
Event Cancellations
If we need to cancel or significantly reschedule training sessions, workshops, or consultation appointments, we offer full refunds or the option to reschedule at your convenience without additional charges.
Payment Method Considerations
- Credit card refunds typically appear within 5-7 business days, though some banks may take up to 14 days to reflect the credit on your statement.
- PayPal refunds are usually immediate but may take 3-5 days depending on your account settings and verification status.
- Bank transfer refunds require additional verification and typically take 7-10 business days to process completely.
- For international payments, currency conversion and international banking procedures may extend processing times by several additional days.
Important Policy Notes
Refund requests must be submitted within 30 days of service completion or purchase date. Some customized services and personalized digital products may have different refund terms due to their specialized nature. We encourage discussing any concerns early in the service process to address issues before they require refund consideration.
Questions About Refunds?
Our customer service team is ready to help with any refund-related questions.
Email: info@asquentoriva.com
Phone: +61 8 6488 6000
Address: Suite 4 & 5, 1/3 Russell St, Toowoomba City QLD 4350, Australia